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  1. fix the login problems on cell phones

    give temporary ways 2 get n2 account !
    so people can pay their bills!

    6 votes
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      1 comment  ·  Admin →
    • Old Payment App - Bring it back

      The title should say enough honestly. The new app is cumbersome. The new app may be great if you’re wanting to get information on outages, to report issues, or get other information. However, if you simply want to pay your bill, it’s a chore. It requires not only a login to your main account, but another redirect website asking for MORE specific account information, followed by yet another cumbersome process to enter payment information over and over again. Now do this monthly. The prior app was as simple as a PIN login, click which account to pay, sign and go.…

      6 votes
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      • 5 votes
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        • 4 votes
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            1 comment  ·  Admin →
          • 3 votes
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            • Seed this forum with your ideas

              UserVoice pro tip #1:
              Your customers are full of ideas, but people are more likely to contribute if they're not among the first. Add your own ideas now!

              3 votes
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              • Daily Usage alarm

                Could you tell me each day based on weather what my expected power usage will be?

                3 votes
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                  1 comment  ·  Admin →
                • 3 votes
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                    1 comment  ·  Admin →
                  • 2 votes
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                      1 comment  ·  Admin →
                    • 2 votes
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                      • Energy Select built into App ...

                        Not just a link to the web portal.

                        2 votes
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                          1 comment  ·  Admin →
                        • Username

                          Needs to remember your username I click on remember me but every time have to re-enter the username. It’s a little aggravating. The old site would remember username.

                          Thanks!

                          2 votes
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                            1 comment  ·  Admin →
                          • accept user name instead of account number

                            I am on the go so don't have access to my account number! So that prevents me from checking my account. If you don't want us to have free access then why have a website or page? Please change it for us, make it user friendly! ☺

                            2 votes
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                              1 comment  ·  Admin →
                            • 2 votes
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                                1 comment  ·  Admin →
                              • Save Bank Account Info

                                Would be great if this app saved a payment method or bank info so you wouldn't have to enter in new information. Every. Single. Time. Very frustrating when you're trying to pay on the go & you have to stop and track down a check and enter in all the info every single time.

                                2 votes
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                                  1 comment  ·  Admin →
                                • Need better payment options

                                  If you’re going to shut down your physical office locations, you need to give your customers an easy way to pay their bills. No second party transactions, entering all your payment info every time. Make an app that saves your payment info and is easy to pay quickly. I don’t want to worry about my power getting shut off because my payments don’t go through on your end.

                                  2 votes
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                                  • New app sucks

                                    The old app was better easier and faster to login and pay bill.

                                    Bring it back

                                    2 votes
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                                      1 comment  ·  Admin →
                                    • ?

                                      Please add the billing details for review!

                                      1 vote
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                                      • Bring back the old App

                                        Having to fill in your acct number every time versus the old app that automatically linked. Very frustrating, and half the time you can’t even get things to load...again, very frustrating.

                                        1 vote
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                                        • 1 vote
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