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  1. Old Payment App - Bring it back

    The title should say enough honestly. The new app is cumbersome. The new app may be great if you’re wanting to get information on outages, to report issues, or get other information. However, if you simply want to pay your bill, it’s a chore. It requires not only a login to your main account, but another redirect website asking for MORE specific account information, followed by yet another cumbersome process to enter payment information over and over again. Now do this monthly. The prior app was as simple as a PIN login, click which account to pay, sign and go.…

    5 votes
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    • Bring back old app

      This new app is horrible. He old was sooooo easy to use and convenient

      1 vote
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      • hire humans this is the stupidest thing I have ever seen. this app is a pain in the butt I have been on it for 2 hours & gotten nowhere.

        Everyone don't like apps or the Internet. This is a free country yet Gulf Power is forceing me to use this app.

        1 vote
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        • 1 vote
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          • 2 votes
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              1 comment  ·  Admin →
            • New app sucks

              The old app was better easier and faster to login and pay bill.

              Bring it back

              2 votes
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                1 comment  ·  Admin →
              • 1 vote
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                • 1 vote
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                  • 1 vote
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                    • 1 vote
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                      • 5 votes
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                        • Need better payment options

                          If you’re going to shut down your physical office locations, you need to give your customers an easy way to pay their bills. No second party transactions, entering all your payment info every time. Make an app that saves your payment info and is easy to pay quickly. I don’t want to worry about my power getting shut off because my payments don’t go through on your end.

                          1 vote
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                          • 1 vote
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                            • 1 vote
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                                1 comment  ·  Admin →
                              • Old Application was better.

                                I can no longer sign in using “Thumbprint”. I request that the application remembers my sign in information, yet I have to manually enter it each time. I prefer the old application.

                                1 vote
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                                • 1 vote
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                                  • Username

                                    Needs to remember your username I click on remember me but every time have to re-enter the username. It’s a little aggravating. The old site would remember username.

                                    Thanks!

                                    1 vote
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                                    • fix the login problems on cell phones

                                      give temporary ways 2 get n2 account !
                                      so people can pay their bills!

                                      5 votes
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                                        1 comment  ·  Admin →
                                      • For app and web

                                        No way to delete an email address

                                        1 vote
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                                        • Love it!

                                          Very helpful and useful APP! Thank you!

                                          1 vote
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