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  1. 2 votes
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      1 comment  ·  Admin →
    • Haven't been able to use they Pay Bill button for months. Called Customer Service last month to have issue reported. Still can't use button.

      I see that the issue has been reported repeatedly. Why does GP offer an app if its primary function doesnt work? Why is fixing the app such a low priority if it is repeatedly mentioned by customers? What do GP customers have to do to be heard? Very disappointed in GP.

      1 vote
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      • 1 vote
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        • 1 vote
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          • Make it simpler

            Go look at USAA, AT&T and U-verse, they get a A+ on how to make payments easy.
            Gulf Power gets a F

            1 vote
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            • Let me save a copy of my PDF bill.

              I can view the file just fine. Why can I not save it? I can’t even return to the page the shows my account. App just returns to the home page. Why?

              1 vote
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              • Login every time 🤬

                Why do we have to log in every time? It should remember my login stuff

                1 vote
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                • Make it possible to pay my bill

                  Why is it that you people don’t want me to be able to pay my bill? Why is this app more painful than having my teeth ripped out with no anesthetic? It just took me 20 minutes to pay my bill using this absolute travesty of an app. What was wrong with the old one? Too convenient?

                  1 vote
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                  • 1 vote
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                    • text box is hidden behind keyboard. currrnt Text box needs to be above keyboard. NOT behind it.

                      when filling in multiple fields. the current text box needs to become positioned above typing keyboard. NOT behind it. Where one can view that text which is being entered.

                      1 vote
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                      • Old Payment App - Bring it back

                        The title should say enough honestly. The new app is cumbersome. The new app may be great if you’re wanting to get information on outages, to report issues, or get other information. However, if you simply want to pay your bill, it’s a chore. It requires not only a login to your main account, but another redirect website asking for MORE specific account information, followed by yet another cumbersome process to enter payment information over and over again. Now do this monthly. The prior app was as simple as a PIN login, click which account to pay, sign and go.…

                        6 votes
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                        • 1 vote
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                          • This app is crap!

                            All my other billing apps allow me to save my account information and just pay the bill! Try using the same system as Progressive insurance! What retard came up with this shit?!

                            1 vote
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                            • 1 vote
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                              • Bring back the old App

                                Having to fill in your acct number every time versus the old app that automatically linked. Very frustrating, and half the time you can’t even get things to load...again, very frustrating.

                                1 vote
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                                • Make the app usable again

                                  Making this thing usable seems like it would be a top priority. I’m frequently out of the country and therefore unable to pay my electric bill on time because the app DOESN’T WORK.

                                  1 vote
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                                  • 1 vote
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                                    • Fingerprint Login

                                      Please add option to login with the fingerprint

                                      1 vote
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                                      • REMEMBER ME

                                        This function does not work with my iPhone 7

                                        1 vote
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                                        • 2 votes
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